Frequently Asked Questions (FAQ)

General Questions

1. What types of apparel can you print on?
We can print on all types of apparel, including t-shirts, hoodies, polo shirts, and more.

2. Do you provide shirts to try on?
Yes, we have a selection of shirts available for you to try on and find the perfect fit and material.

3. Can I bring my own garments for printing?
Absolutely! We can print on garments provided by the customer.

4. How can I place an order?
Orders can be placed directly through our website, via email, or by phone.

Printing and Customization

5. What printing methods do you use?
We offer high-quality screen printing and heat transfer methods to ensure your designs look great.

6. What file formats do you accept for designs?
We accept all file formats for designs, but we prefer PNG files for the best results.

7. Can I upload my own design?
Yes, you can upload your design in your preferred file format during the ordering process.

8. Do you provide design assistance?
Yes, our team can assist in creating or refining your design for an additional fee.

9. Are there any restrictions on designs?
We cannot print copyrighted materials without authorization or designs containing offensive content.

Shirts and Materials

10. Can I choose the type of shirt for my order?
Yes, we can order a wide range of shirt styles and materials to suit your preferences.

11. What materials are your shirts made of?
We offer options like 100% cotton, polyester blends, and performance fabrics. Specific details are available for each product.

12. How can I determine the right size?
We provide size charts and have sample shirts available for you to try on.

Orders and Shipping

13. What is your turnaround time?
Our turnaround time is typically less than a week. However, it may take longer for larger or more complex orders.

14. Can I track my order?
Yes, tracking information will be provided once your order is shipped.

15. Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and times vary based on the destination.

Payments and Policies

16. What payment methods do you accept?
We only accept payment through our website at this time.

17. Can I cancel or change my order?
Orders can be canceled within 24 hours of placement. After that, cancellations may not be possible as we start processing your order.

18. What is your return or exchange policy?
Custom-printed items are non-refundable unless there is a defect or error.

Bulk Orders and Discounts

19. Do you offer discounts for large orders?
Yes, bulk orders qualify for tiered discounts. Contact us for a custom quote.

20. Can I include different designs within one bulk order?
Yes, but additional setup fees may apply for multiple designs.

Customer Support

21. How can I contact customer support?
You can reach us via email at admin@stricklytrout.com or by phone at 719-680-2380.

22. Do you offer live chat support?
No, we currently do not offer live chat support.

23. What are your customer support hours?
Our support hours vary. Please contact us via email or phone, and we’ll respond as quickly as possible.

24. Where are you located?
We are based in Colorado, and we serve customers nationwide and beyond.